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The hotel reservation system or hotel booking engine is an integral part of the hotel industry. It is software that helps hotels manage their rooms, customers, and inventory in an efficient manner. It allows users to reserve a room, check in or check out of their rooms, view the status of their reservations, track expenses, and much more.
Hotel booking software has many features that can be used to make the entire process easy for both hotels and customers. In this blog, we will discuss some of its prolific features and their use cases.
1. Alert and notification
Alerts and notifications are important features for hoteliers. The alerts and notifications can be used for informing you about the status of your booking, or that of your customers.
2. Multiple payment gateway
The online hotel reservation system offers the facility of multiple payment gateways. A payment gateway is a service that allows customers to make payments on your website or application.
You can accept multiple types of payments such as credit cards, debit cards, net banking, and others depending on the system you choose to use. The most common type of payment gateway is a merchant account which allows users to pay for products through their bank accounts.
3. Integration with the third party
Integration of the Hotel Reservation System with the third party is a feature that allows you to integrate your booking system with third-party applications like Google Maps, Facebook, Twitter, Instagram, or WhatsApp. This feature gives you an extra edge over other competitors as it increases the reach of your business and helps in attracting more customers.
4. Guest history
The guest’s history is a record of the guest’s past visits to the hotel. The hotel can run reports on this information, which can help them predict future behavior and provide better service.
For example, if your guests have been visiting you for years and you know when they come into town and what room they stay in, then you know that if they’re coming in from out-of-town this time around then they will most likely want to stay in the same type of room again.
Therefore, instead of making them wait for a long time because all other rooms are booked up (and giving them less than ideal service), why not give them first priority? You may even be able to offer discounted rates because you’ve noticed how loyal this particular customer has been over time!
5. Mobile friendly
Mobile friendliness is a must-have feature of the hotel booking engine. The mobile-friendly interface has been recognized as an important factor in today’s competitive market, and it is also considered one of the key factors to catching up with the online booking industry.
The number of people using smartphones or other portable devices has increased significantly over time, so it’s necessary for hotels and other industries that provide websites or apps to have mobile-friendly interfaces that can be accessed on all kinds of screens such as smartphones, and tablets, laptops, etc.
- Real-time room availability
Real-time room availability is essential because it helps in the process of booking a hotel room. It saves you time, money, and effort.
One of the most important features of a good hotel reservation engine is real-time room availability. If you want to make your guests happy, then you need to provide them with an efficient system that can inform them about the availability of rooms online.
This feature will help you save time as well as money on unnecessary phone calls and emails regarding your reservations.
7. Custom booking engine
Customization is a very important feature of the hotel reservation system for hotel booking. Customization helps you to meet your business needs and increase the efficiency of your business. It also reduces the cost of your business.
The post Top 7 Features of Online Hotel Reservation System for Hotel Booking appeared first on Travel Daily.
